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Frequently Asked Questions
Shipping & Orders
What is the cutoff time for same day shipping?
What is the cutoff time for same day shipping?
Orders placed before 2 PM EDT Monday through Friday typically ship the same day.
What shipping carriers do you use?
What shipping carriers do you use?
Stallion Keys ships through USPS, UPS, and FedEx, including overnight delivery options.
How can I track my order?
How can I track my order?
Once your order is processed, you will receive a tracking number by email.
How do I qualify for free shipping?
How do I qualify for free shipping?
Orders totaling $150 or more qualify for free shipping. Depending on the destination and package size, Stallion Keys will select either UPS or USPS Ground or Air shipping to help ensure the fastest and most efficient delivery possible. If you would like to expedite your shipment, you are welcome to contact our team after placing your order.
Returns & Support
What is your return policy?
What is your return policy?
Returns are accepted on eligible items within 30 days if products are in original condition and tied to a valid order number.
What happens if I receive the wrong item?
What happens if I receive the wrong item?
Contact our support team with a photo of the packing slip and we will provide a return label and send the correct item once the return is received.
What should I do if an item is missing from my order?
What should I do if an item is missing from my order?
Contact our support team immediately and we will arrange a same day shipment for the missing item.
Locksmith Accounts
Who can purchase from the Stallion Keys website?
Who can purchase from the Stallion Keys website?
Stallion Keys serves licensed locksmiths and key vendors only.
What do I need to create a Locksmith Login account?
What do I need to create a Locksmith Login account?
You will need your business or locksmith license, resale certificate, and contact information to set up an account.
Products & Inventory
What do OEM, Refurbished, and Aftermarket keys mean?
What do OEM, Refurbished, and Aftermarket keys mean?
OEM Brand New keys are unused original manufacturer keys, while Refurbished and Aftermarket options provide more cost-effective alternatives.
Do your products include a warranty?
Do your products include a warranty?
Yes. Stallion Keys offers a 100% guarantee. If your key does not work, it will be replaced or refunded.
How do I determine the correct key I need?
How do I determine the correct key I need?
The FCC ID and part number are the best way to match the correct key. A dealership can also assist using your VIN number.