Frequently Asked Questions

Stallion Keys offers shipping through USPS, UPS, and FedEx. Overnight delivery options are also available through UPS at checkout.

Shipping costs vary based on the delivery location and the shipping speed selected during checkout. Available rates are displayed before payment is completed.

Once your order is processed by the fulfillment team, you will receive an email containing your tracking number.

Customers should first check common delivery areas such as mailboxes, front desks, or nearby locations. If the package still cannot be found, a claim should be filed directly with the shipping carrier and Stallion Keys should also be notified.

Orders totaling $150 or more qualify for free shipping. Depending on the destination and package size, Stallion Keys will select either UPS or USPS Ground or Air shipping to help ensure the fastest and most efficient delivery possible. If you would like to expedite your shipment, you are welcome to contact our team after placing your order.

Orders placed before 2 PM EDT Monday through Friday typically ship the same day. Delivery time depends on the shipping method selected during checkout.

The cutoff time for same day shipping is 2 PM EDT, Monday through Friday.

Orders using FedEx Overnight or UPS Next Day delivery must also be submitted before 2 PM EDT for next business day delivery processing.

Returned items must be in the same condition as received and tied to a valid order record. Certain products, including software and some electronics, are non-returnable.

The customer service team first verifies whether the product is defective. If confirmed, customers may receive a replacement or full refund without a restocking fee.

No. All software purchases, including upgrades, subscription renewals, and unlocking software, are non-refundable.

No. Electronic devices and programmers cannot be returned once used, except for keys.

Orders can only be canceled or modified before shipment. Customers should contact Stallion Keys immediately by phone or email for assistance.

Customers can initiate a return by contacting Stallion Keys by phone or email during business hours.

Contact the support team and include a photo of the original packing slip. A return label will be provided and the correct item will be shipped after the return is received.

Address changes must be requested before the order ships. If the package has already shipped, Stallion Keys can request a reroute through the carrier, but delivery to the new address cannot be guaranteed.

Orders may be canceled due to fraud alerts or failure to verify valid business information for B2B purchasing requirements.

Stallion Keys operates exclusively for licensed locksmiths and key vendors in order to support the professional locksmith community.

Customers must provide a business or locksmith license, resale certificate, and contact information to set up an account.

Locksmiths, auto shops, car dealerships, and other automotive professionals with a valid business license are eligible to create an account. A resale certificate is not required to open an account, but if you provide one, sales tax will not be charged on your purchases.

Customers may have multiple accounts under different email addresses. Stallion Keys can merge account histories into one account upon request.

Yes. Customers with a Locksmith Login account can securely vault their credit card information within their profile for faster checkout.

OEM Brand New keys are unused original manufacturer keys. OEM Refurbished keys contain original components with refurbished shells, while Aftermarket keys are fully non-original alternatives designed for lower-cost replacement needs.

Most out-of-stock products are restocked within 1 to 2 weeks. Customers can also sign up for stock notifications on product pages.

Yes. Stallion Keys offers a 100% guarantee. If a key does not work, the product will either be replaced or refunded.

Yes. Stallion Keys provides unlocking services for many products. Pricing varies depending on the service required.

Stallion Keys accepts Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and other major payment methods.

Customers should check their spam folder or verify the email address used during checkout. Stallion Keys support can resend the confirmation email if needed.

Customers should identify the FCC ID and part number for their key. If only the VIN is available, a dealership can provide the required information for proper matching.

Customers can contact Stallion Keys by phone at 215-495-2069 or by email at info@stallionkeys.com.

Stallion Keys is open Monday through Friday from 9 AM to 5 PM.

Stallion Keys is closed on Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Holiday schedules may vary and updates are announced on the website and through email notifications.